Refund policy

RETURN & REPLACEMENT POLICY

Effective Date: 29 April 2025

Thank you for shopping at Zorics. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements.

By purchasing from our website, you agree to the terms of this policy.

REPLACEMENT ELIGIBILITY

If you receive a product that is incorrect, faulty, broken, or damaged, you may be eligible for a replacement.

TIMEFRAME

Zorics accepts eligible replacement complaints made within 30 days from the date of delivery.

Replacement requests made within the first 7 days of delivery will be handled free of charge for eligible faulty, damaged, broken, or incorrect products.

For requests made after 7 days, applicable replacement charges may apply according to our fulfillment partner's terms.

REPLACEMENT PROCESS

To request a replacement, please contact our customer support team within the eligible timeframe and provide a clear video showing the incorrect, faulty, broken, or damaged product.

In some cases, the issue may be related to product usage. Our support team may first guide you through the correct usage or troubleshooting steps.

If the product is confirmed to be faulty, damaged, broken, or incorrect, we will arrange the replacement according to our fulfillment process.

Please keep the original product packaging, box, and all accessories available, as they may be required for the replacement process.

CHANGE OF MIND

We do not offer replacements for change-of-mind requests.

REFUND POLICY

Zorics does not offer a standard refund policy.

If you receive an incorrect, faulty, broken, or damaged product, please contact our customer support team and follow the replacement procedure described above.

CONTACT US

If you have any questions regarding a replacement request, please contact our customer support team through the contact details provided on our website.

Zorics reserves the right to verify replacement requests and determine eligibility according to the terms of this policy.